Eyelash Extensions Primer

To initiate a return, you MUST first contact us via email: info@fadlash.com or via WhatsApp: +86 133 7556 1952.

You may choose one of the following refund options:

Store Credit – No restocking fee, and your next purchase is easier!
Refund – Monetary refund back to your original payment method (10% restocking fee applied).

Express & international shipping costs and third-party fees are non-refundable.
If you paid for shipping, that cost will be deducted from your refund.
If your order had free shipping, $19.99 will be deducted to cover shipping.
Refused international packages and automatic returns incur a 50% restocking fee.
The return shipping cost must be covered by the buyer.
Refunds are processed within 5–7 business days after receiving your return. Please allow up to 7 more business days for the refund to appear on your bank statement.

Check your email: After your order ships, you will receive a tracking email, which typically includes a tracking link or order number. (If you haven't received it yet, please contact us.)

Order tracking options include:

International Express – http://17track.net

FedEx: https://www.fedex.com

UPS: https://www.ups.com