Shipping policy
Shipping Policy
At Fadlash, we know fast and reliable shipping matters just as much as product quality — your business depends on it. That's why we ship worldwide and work with trusted carriers like FedEx and DHL to get your lash supplies to you as quickly as possible.
FREE SHIPPING OVER $49.90
Spend $49.90 or more and shipping is on us — no code needed, it's automatically applied at checkout.
ORDER PROCESSING TIME
All orders are processed and packed within 1–2 business days (Monday–Friday). You'll receive a confirmation email with tracking information as soon as your order ships.
SHIPPING RATES & DELIVERY TIMES BY REGION
United States, Australia, New Zealand & 60+ Countries
- Free Standard Shipping — Free on orders $49.90+ • 7–15 business days
- FedEx International Shipping — $19.99 (Free on orders $99+) • 3–5 business days
- DHL International Shipping — $24.99 (Free on orders $99+) • 3–5 business days
European Union (France, Germany, Poland & 20+ Countries)
- Free Standard Shipping — Free on orders $49.90+ • 7–15 business days
- FedEx International Shipping — $19.99 (Free on orders $99+) • 3–5 business days
- DHL International Shipping — $24.99 (Free on orders $99+) • 3–5 business days
Canada
- FedEx International Shipping — $24.99 on orders under $200 • 3–5 business days
- DHL International Shipping — $29.99 on orders under $200 • 3–5 business days
- Free Shipping — Free on orders $200+ • 3–5 business days
Mexico
- Orders $1.00 – $100.00: $25.99
- Orders $100.00 – $200.00: $35.00
- Orders $200.00 – $350.00: $40.00
- Orders $350.00 – $650.00: $60.00
Brazil
- Orders $0.00 – $100.00: $35.00
- Orders $100.00 – $200.00: $39.00
- Orders $200.00 – $350.00: $59.00
- Orders $350.00 – $650.00: $69.00
UAE & Trinidad and Tobago
- DHL International Shipping — $29.00 on orders $0–$150
- DHL International Shipping — Free on orders $500+
- Standard International Shipping — $35.00 on orders $160–$210
- Standard International Shipping — $60.00 on orders $210–$500
Don't see your country listed? Contact us and we'll confirm shipping availability and rates for your location.
US WAREHOUSE — FASTER SHIPPING ON SELECT ITEMS
Select best-selling lash clusters ship directly from our US warehouse, so US customers can enjoy significantly faster delivery — often within just a few business days. Look for the "US Stock" label on product pages to shop items that ship locally.
CUSTOMS, DUTIES & IMPORT TAXES
For international orders, your local customs office may charge import duties, taxes, or fees upon delivery. These charges are determined by your country's customs policies and are not included in our shipping or product prices. We recommend checking with your local customs office if you're unsure about potential charges before placing your order.
ORDER TRACKING
Once your order ships, you'll receive a tracking number by email so you can follow your package every step of the way. If you haven't received tracking information within 3 business days of placing your order, please contact us — we're happy to help.
LOST, DELAYED, OR DAMAGED PACKAGES
While we work with reliable carriers, delays can occasionally happen due to customs processing or local courier issues beyond our control. If your order is significantly delayed, lost, or arrives damaged, please reach out to our support team within 30 days of the estimated delivery date and we'll work with you to resolve it.
QUESTIONS ABOUT YOUR ORDER?
Our team is here to help. Contact us anytime — we typically respond within 24 hours on business days.