We know you might have a few questions before choosing something important & special. This page covers answers to the most commonly asked questions about our products, orders, and services.
Still curious about something? Just drop us a message at info@fadlash.com, we’re always happy to help!
💎 Product FQA
Yes, Fadlash only uses high-grade Korean PBT fibers, ensuring the eyelashes are extremely lightweight and maintain their shape for a long time. The matte black finish ensures a natural look and avoids the blue or gray reflections common in lower-quality eyelashes on the market.
0.05mm is the industry standard for Mega Volume (over 10D) because it is the lightest weight, providing maximum protection for the client's natural lashes. 0.07mm is more suitable for everyday Volume (3D-6D). If you like voluminous lashes, you can click on Volume Eyelash Extension to purchase them!
Fadlash's CC and D curls are specially calibrated to be curlier and more long-lasting than traditional C curls, perfectly creating the open, dramatic eye look favored by North American clients.
Fadlash's Easy Fan Lashes feature an innovative self-adhesive technology that allows each lash cluster to naturally tighten at the base, forming a sharp V-shape instead of spreading out. This technology makes it easier for each lash cluster to stay together during the application process, providing stronger adhesion and a neater appearance. With Easy Fan Lashes, technicians can easily achieve a more even and long-lasting Mega Volume effect without manually adjusting the angle of each individual lash.
The core requirement for creating volume fans is that the tips of the tweezers must be 100% aligned and close tightly when gripping multiple fine eyelashes, so that the base of the fan can be tightened into a sharp point. Recommended: L-Type Tweezers or Hook/Curve Tweezers.
The main adhesive component of the glue is ethyl cyanoacrylate. This is the primary source of irritation because it releases trace amounts of cyanide vapor during the curing process. Fadlash uses advanced polymer technology to optimize the chemical structure of ethyl cyanoacrylate, aiming to reduce its volatility and thus minimize the amount of irritating vapor released.
For professional eyelash extension glue, the optimal shelf life is typically: After opening: 4 to 6 weeks (one to one and a half months). Before opening: If the glue remains unopened and stored in a suitable environment (low temperature, dry, and away from light), it usually has a shelf life of 6 to 12 months (please refer to the label on the bottle).
🏭 Custom Eyelash
We offer comprehensive OEM/ODM services. Whether you want to adjust the curl or material of the eyelashes, or customize a special adhesive formula, we can meet your needs. Regarding MOQ (Minimum Order Quantity), we are very supportive of small and medium-sized enterprises:
We offer a one-stop private labeling service from design to printing: Those interested in custom options can click here: Fadlash Private Label Lashes
- Custom backing cards: Print your logo and social media information on the eyelash backing cards.
- Custom outer boxes: We offer a variety of high-end packaging options, including magnetic boxes and sliding paper boxes.
- We even have a professional design team to assist you with layout. Want to create your own eyelash brand?
📦 Order & Shipping
Shipping costs are automatically calculated based on the actual weight or volumetric weight of the package (whichever is greater) and the destination. We partner with top logistics providers such as FedEx and DHL to secure highly competitive discounted shipping rates for you.
According to international trade practices (FOB/EXW terms), shipping costs are usually borne by the buyer and paid together with the order total. For large wholesale orders, please contact customer service to inquire about free shipping policies.
This is an important compliance issue. Import duties and Value Added Tax (VAT) are the responsibility of the buyer (recipient).
These fees are levied by the customs authorities of the destination country according to local laws and are not included in our product prices or shipping costs. We recommend that you consult your local customs office before placing an order to estimate these costs.
The buyer, as the "importer of record," is responsible for local customs clearance procedures. Fadlash will provide a complete commercial invoice and packing list to assist with customs clearance. If the goods are detained due to missing documents, we will fully cooperate in providing the necessary information.
We understand the fragility of eyelash curl. For international long-distance shipping, we employ a triple protection standard:
- Sturdy, thickened corrugated cardboard boxes;
- Internal shock-absorbing bubble wrap to secure the trays;
- Pressure-resistant design for the eyelash base cards. This ensures that the goods arrive in your hands in perfect condition, just like they were fresh from the factory.
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