100% Satisfaction Guarantee & Easy Returns
At Fadlash, we stand behind the quality of our lashes. We want you to shop with complete confidence. If you are not entirely satisfied with your purchase, we are here to help.
1. Order Cancellation (Before Shipment)
Standard Orders (Regular Lashes/Supplies): Change your mind? No problem! ✅ 100% Full Refund if cancelled before shipment. No questions asked.
Private Label / Custom Orders: Since these items are customized with your unique branding:
Before Production: ✅ 100% Full Refund.
In Production: ❌ A 30% material fee will be deducted, as production has already started.
2. 30-Day Risk-Free Return (After Receipt)
Received your lashes but they aren't the perfect fit? We accept returns within 30 days of delivery.
Quality Issues: We cover the return shipping cost or offer a full refund/replacement immediately.
Change of Mind: You simply pay for the return shipping. Items must be unused and in original packaging
3. Hassle-Free Process
No complicated forms. Just talk to us!
Send your Order # and a photo (if applicable) to us.
We will process your refund/exchange within 24 hours.
📧 Email: info@fadlash.com 💬 WhatsApp: +86 133 7556 1952 (Fast Response for Wholesale Inquiries)
